Cloud App Security is a software application security (SaaS) service. For more information about the service, see the Cloud Security app website. 8 8 Key Program Elements Direct Agreement Between Trend Micro and Our Customers Available through the Trend Micro Premium Support Program ONLY Virus Response SLA applies to ALL Trend Micro products Customer is only entitled to a service credit if Trend Micro has verified and validated the customer`s authorization under this agreement. To enable Trend Micro to review a service credit request, the customer must submit the request in a timely manner to TMCAS_SLA_Claim@trendmicro.com with the “Service Level Agreement – Service Credit Claim” line, which indicates the relevant service level agreement for which the entitlement is claimed. . . .